This blog relates to the business and environment of chemistry R&D as it impacts on new drug development within the Pharmaceutical or Biotech industry from the perspective of a supplier company. I will post items that interest me and may interest the chemical development community. I will pass on my thoughts, for what they are worth, give opinions and offer relevant topics for discussion.
Wednesday, 15 December 2010
Customer retention
A recent evaluation of Onyx Scientific's contract customers shows that the company gets over 96% of repeat business. How many companies can say this?
see this page for some quotes.
Million thanks for the FAQ of Onyx Scientific's!
ReplyDeleteCustomer Retention Questionnaire